Why Select an IMG Operator?
IMG is comprised of
the best, independently - owned charter & tour companies
across the USA and Canada who work together towards achieving
the following united goal: "To Be The Customer's First Choice."
The Owners/Shareholders of IMG operate more than 2,300 luxury
motorcoaches and annually provide premier ground transportation
throughout North America for over 21 million charter and tour
customers.
Each IMG Operator meets stringent standards of performance in
the areas of safety, customer service, motorcoach equipment
quality and cleanliness, competitive tour and charter services,
industry knowledge and reputation in their local market. It
is these building blocks that afford IMG the opportunity to
offer customers consistent and superior national service. The
IMG organization provides many opportunities for its motorcoach
operators to stay on the cutting edge of the travel industry.
IMG Operators are currently involved in an exclusive driver
training program that looks at critical issues from a customer
service standpoint. IMG Operators are also able to build extensive
relationships & partnerships with top - of - the - line
travel suppliers and vendors by attending the IMG annual meetings.
These valuable partnerships ensure that customers will receive
the best products and equipment during their travels.
Additionally, IMG Operators participate in industry benchmarking
and open forum sessions where they share ideas and analyze problems
with other respected IMG companies, allowing them to take a
fresh look at their own operations. Finally, the IMG national
maintenance & safety network, the standard emergency response
time and key, on - call personnel around the country provides
customers with valuable security and a guaranteed solution to
any potential problem. IMG offers a wide variety of programs,
in addition to the ones we have briefly discussed. Combined,
these programs enable the IMG Operators to provide the highest
level of service in the tour & travel industry.
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